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Welcome to the Southwood Practice Website

 

 

 Welcome to the Southwood Practice website!

Southwood Practice is led by Dr Andrew Whitfield. 

Southwood Medical practice is a long established GP surgery that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.


With the warm weather finally here, we have had an increase in calls regarding insect bites and stings.  Please read the advice from NHS.UK on what to do and when to seek medical treatment.


 Practice Merger

The Partners of Milestone Surgery and Southwood Practice are pleased to announce a merger to become one practice called Voyager Family Health on 1st October 2018.  We believe by doing this, we can meet the more complex needs of a growing population and deliver an even better health service based on patient requirements. 

 

The NHS will celebrate its 70th birthday on 5th July 2018.  Since the formation of the NHS, the health needs of the population have changed. Many people are thankfully living longer but for some, this means living with increasingly complex healthcare needs. Services are under huge pressure to meet the increased demands and general practice needs to evolve and change to provide high quality services for our patients both now and in the future.

 

As we look to the future, we need to acknowledge the challenges faced by our own practices, and indeed practices across the country. Nationally we are faced with falling GP numbers and difficulties with recruitment and retention. Some of our patients are facing complex medical, mental health and social care needs and there is a strong consensus that it is better for patients if care can be delivered in the community rather than in an acute hospital setting. 

 

To meet these challenges, we need a strengthened workforce and we believe mixed skill teams are the way forward to develop our own ‘new model of care.’ We have already seen the start of this in Farnborough and some of you will have met our excellent paramedic practitioners from the rapid home visiting service, others will have seen a clinical pharmacist or an advanced orthopaedic practitioner. All this will be needed in addition to our more traditional workforce of GP’s, nurse practitioners, practice nurses and health care assistants. GP’s will work more like hospital consultants at the centre of a skill mixed team. The future will be about improving access for our patients to a clinician with the right expertise to deal with their problem. The Partners at both practices feel strongly that our new model of care will not only improve access to healthcare for our patients, but will also result in a higher quality service. 

 

Practices are being encouraged to become larger to meet some of the challenges faced by general practice. One of the main benefits of being bigger is that we will be able to employ a wider range of staff. We aim to be a modern, forward looking practice with a strong commitment to training and development of our workforce to attract and retain the talented people we need. It is important to act now, rather than waiting until one or both practices  become affected by the difficult challenges facing primary care. 

 

In addition to the challenges faced by all practices nationally, we are faced with a local problem. Work done by North East Hampshire and Farnham CCG has shown that Farnborough has particularly poor GP premises as compared to some of the surrounding areas. Both Milestone and Southwood are trying to provide services from buildings that are not fit for purpose and completely at capacity with rising numbers of patients, so we need more space in modern premises.

 

We are aware that there has been news in the local press about a new ‘Farnborough Centre for Health’ developed by Rushmoor Borough Council. We hope to be able to make a more definite announcement soon, but it looks increasingly likely that we will have the opportunity to move into new modern premises at some time in 2019. To do this, it makes complete sense to have one reception team and one team of clinicians, supported by one team of administrative and managerial staff. This is another compelling reason to merge practices.

 

We have just started a comprehensive program of engagement i and consulting with our staff and patients. We have met with the Patient Participation Groups from both practices and held a joint meeting with representatives from both. We are planning a frequently asked questions document, a joint website, a transport survey/questionnaire, meetings with Community Ambassadors and public meetings over the course of the summer. 

We are positive about the future and believe that our new model of care will provide patients with an excellent future proof service. We hope that you will join us in our optimism and will take time to provide us with as much feedback as possible as we design the new service. 

 


Prescriptions -

As from 1st June please allow 72 working hours from 6.30 pm on the day of submission for your prescription to be processed and issued (this does not include the weekend or bank holidays).

Urgent requests can no longer be processed inside the 72 hours, if you run out and have a regular chemist they can assist.

Medication reviews are important please ensure you book your review before the date indicated. Prescriptions may not be issued or quantities may be reduced where patients have not attended for a medication review. 


HAYFEVER MEDICATION

NHS England has advised General Practitioners that patients should purchase over the counter medication for mild to moderate hayfever/rhinitis.

This advise includes those patients who are currently receiving free prescriptions, pre-paid or are medically exempt from paying prescription charges.

Southwood Practice GPs will be following this advice as from April 2018.

Patient Infomation Leaflet Hayfever


eCons

You can eConsult with your own GP/Admin Team at your own convenience and we will get back to you by the end of the next working day.

Find out more here: https://youtu.be/tbg1AhkmZkU


General Data Protection Regulation (GDPR)

Southwood Practice has started to prepare for the introduction of the General Data Protection Regulation on 25th May 2018, and how it will affect the way that the surgery processes your personal data, including confidential health records.

We will ensure that all patients at Southwood Practices are made aware of their rights under the new legislation and that the surgery meets its responsibilities under the GDPR.


We would like to notify our patients that our Reception Team will be asking you some very brief details regarding your request for an appointment. 

Please indicate the nature and urgency of your problem so we can help you as efficiently as possible. 

This will ensure that you are booked in with the correct Healthcare Professional and that the quickest route to treatment or advice is taken.

We encourage the use of self help and seeking advice from a pharmacist before contacting the GP.  You can find local services and self-help information from the www.nhs.uk website.

If you are calling for test results, please call between 1-3pm.  If you have had a test or investigation performed under a Consultant at the hospital we are unable to give you the result, you will need to contact the hospital directly.

If you have a query with a referral or insurance report please contact the Medical Secretaries on 01252 371715.  There is no need to speak to a GP if you have an on-going referral query.

 


Please visit our Further Information menu above for information about online services and further health information.

Our email address is nehccg.southwoodpractice@nhs.net - this can be used for feedback.


pill Click here to register to book appointments and order your repeat prescriptions online

Please note that some of the facilities below are only accessible via EMISaccess online which requires log-in details, this is available from Reception.  We will require to see photographic ID - please see Patient Access on the right hand menu.


 

(Site updated 17/07/2018)
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